SHIPPING POLICY
At Paradise Jewelry, we're committed to ensuring your shopping experience is as smooth as possible, from the moment you place your order to the safe delivery of your package. Please take a moment to familiarize yourself with our shipping policy:
1. Shipping Notification Once your order is on its way, you will receive a shipping notification via email. We understand that tracking your order is important, and we're here to help. If you encounter any issues or have questions about tracking, please don't hesitate to contact us at shop@paradisejewelryma.com, and our dedicated support team will assist you promptly.
2. Order Processing and Shipping Paradise Jewelry processes and ships orders from Monday through Friday. Orders placed on Saturday or Sunday will be processed and/or shipped on the following business day. We strive to get your order to you as swiftly as possible, ensuring a smooth shopping experience.
3. Holiday Exceptions Please note that we do not process or ship orders on the following holidays: New Year's Day, MLK Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, and Christmas Day. We appreciate your understanding and encourage you to plan your orders accordingly.
4. Safe and Secure Delivery Once we have meticulously handpicked and prepared your package for shipping, we entrust it to a reliable third-party courier. This ensures that your package arrives at your doorstep safe and sound. We take great care in the handling of your precious items.
5. Lost or Stolen Packages In the rare event that your package is lost or stolen in transit or upon arrival, we want to be transparent about our policy. Paradise Jewelry does not take responsibility for such incidents. However, we are committed to helping you resolve these issues. In such cases, all claims must be made directly through the carrier your package was shipped with. Rest assured, our team will assist you in navigating the claims process to the best of our ability.
We value your trust in Paradise Jewelry and are dedicated to providing you with a positive shopping experience. If you have any questions or concerns about our shipping policy or any other aspect of your order, please do not hesitate to reach out to us. We are here to assist you every step of the way.
Thank you for choosing Paradise Jewelry for your fine jewelry needs.